Please call for information on our turnaround times.
We know how important it is to have a set date to receive your appliance and we do our best to be timely. All timelines are days IN LAB and exclude weekends and holidays. The day AFTER we receive the model or impressions with a completed prescription starts day 1.
Please be aware that we will call if we have questions or concerns on any cases and that until we have all questions or concerns resolved this does delay fabrication time resulting in longer completion dates. We ask that if you receive any notification from us regarding a case to please get back with us as quickly as possible in order for us to be timely with your case.
Please note that if you are sending 3D scans this will add 2 days to all turnaround times.
We understand sometimes you absolutely need an appliance sooner, things happen! Please call us prior to sending the case to us and discuss with us the rush situation and in most cases we will gladly work with you! There may be rush fees and extra shipping fees that will apply. Calling ahead of time will allow us to go over said fees ahead of time so that there are no surprises on your bill.
Although we do allow the occasional rush appliance, we kindly ask that this be in emergency situations only. When we are asked to rush an appliance this pushes other cases, including your own, behind schedule. We ask that you consider our other practices as well as our employees and even your own patients when considering rushing an appliance. Unfortunately, due to the editing and printing process, we cannot rush 3D appliances. If you normally send 3D scans to us, we suggest a traditional alginate impression or plaster model be sent to us in these instances. You can still send a digital RX in these circumstances!