Frequently Asked Questions:

If I have two practice locations that are billed separately, can I pay with one check?

Yes! You will receive separate invoices for each practice location but both locations will be nestled under one account name.

How do I know when to schedule my patients?

The time in lab begins 1 day after we receive the appliance. Please remember our days in lab do not include weekends or holidays. We recommend scheduling patients 2-3 days after your "DATE NEEDED" that you specify on our prescriptions. This gives protection in the event of any delays.

Should you request an appliance be returned earlier than our normal turn around times, understand this may incur a rush fee and if necessary, extra shipping costs.

Wax Bite:

We never alter the bite relationship in any way. Because of this, the bite should reflect the correct anterior/posterior and vertical position.

If a case is to be mounted, please be sure the wax bite is in the correct bite to process the case. All splints and functional appliances should have a wax bite sent.

Before processing the appliance, we will always call your office if we notice anything off with the bite.

Can I request a special retainer design?

Of course! M & R knows that sometimes a regular appliance just will not work. We work closely with many of our practices to find different ways of achieving the specified treatment for their patients. We just ask you to please diagram and thoroughly explain the exact requirements. Calling to speak with our technician once we have received the case is also very helpful. The more details the better!

If you do not see a specific appliance on our website or price list just give us a call. We are always open to new appliances and even modifying appliances to the practices specific requests.

What does M & R offer at no charge?

M & R offers a variety of items complimentary to our practices!

  • Shipping boxes

  • Prescriptions

  • Retainer & Functional cups - We only use blue retainer cups.

  • Mailing labels - This is only for practices that are outside of our local pickup and delivery locations